Frequently Asked Questions

Mailsnow is a service that lets you buy your own personal email address — for example, yourname@mailsnow.live. Once purchased, you can use it on any phone, PC, or email app just like Gmail or Yahoo Mail.

You choose your own username during checkout. Your email will follow the format username@mailsnow.live (or whatever our domain is). You can check availability before paying.

Instantly. Your email account is created automatically as soon as your payment is confirmed — usually within seconds. You will see your credentials on the confirmation page right after payment.

You have two options: (1) Open the webmail link we give you in any browser — this works on any phone or PC without installing anything. (2) Add your email to the Gmail app, Apple Mail, Outlook, or any other mail app using the IMAP settings we provide. Both options are free.

Yes. Open the Gmail app → tap your profile photo → Add another account → choose Other (not Google) → enter your email address and password → enter our IMAP/SMTP server settings. Your Mailsnow inbox will then appear inside Gmail alongside your other accounts.

Yes. IMAP sync means all your devices stay in sync. Emails you read on your phone are marked as read on your PC, and vice versa. You can be logged in on as many devices as you want simultaneously.

After purchase you will see the full settings on your confirmation page and in your dashboard. In general: IMAP — mail.yourdomain.com, port 993, SSL/TLS. SMTP — mail.yourdomain.com, port 587, STARTTLS. Your username is your full email address.

Yes, completely private. Each mailbox is isolated — only the person who knows your password can access your inbox. Other customers of Mailsnow cannot read your emails. Even we (Mailsnow) do not routinely access customer mailboxes.

Yes. Your password goes directly to our mail server, which stores it in encrypted form. We never log or permanently store your plaintext password. After the confirmation page, even we cannot retrieve your password — which is why we display it once and ask you to save it.

No. Once you purchase an email address, it is permanently reserved for you. Nobody else can ever register the same address again, even if your account is inactive.

You can request a password reset from your dashboard. We will reset the mailbox password to a new one of your choosing. Your emails are not deleted when you reset your password.

We accept debit/credit cards, bank transfers, and mobile money through Flutterwave — one of Africa's most trusted payment platforms. All transactions are encrypted and secure.

One-time means you pay once and keep the email forever — no further charges. Monthly means you pay a smaller amount each month and can cancel at any time. If you cancel a monthly plan, your email will remain active until the end of the billing period.

Yes. On the checkout page you can select 1, 3, 5, or 10 email addresses in one order. Buying more gives you a discount — up to 15% off for 10 emails. Each email gets its own unique username and password.

Because email accounts are digital products that are provisioned instantly, we generally do not offer refunds after the account has been created. If there is a technical problem and your account was not created, we will either fix it immediately or issue a full refund. See our Terms of Service for full details.

Yes. Your email account is fully functional — you can send emails, receive emails, use folders, attachments, and everything you expect from a standard email account.

Each email account includes 10 GB of storage. This is more than enough for most users. If you need more, contact our support team.

No — email usernames cannot be changed after purchase, as the address is tied to your identity and any emails already sent to it. Choose your username carefully. You can always purchase a new email address if you want a different name.